🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s TikTok Moment. As a product discovered over 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline might not appear as an clear candidate for digital platform algorithms. Yet the brand’s emergence as a TikTok talking point has thrust it into the lead of an promotional upheaval, where major corporations are investing heavily in content creators and putting fewer resources into advertising goods in legacy broadcasters. The Path from Petroleum to Platforms The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who observed drillers rubbing their skin with a byproduct of the drilling process. Currently, a wave of user-generated videos have recorded its extensive utilization in “everyday tips”. It has been touted as a remedy for cleaning shoes or making fragrance last longer, and also a remedy for noisy doorways. Users have even applied it to combat the nuisance of snack dust adhering to hands. Leveraging the Buzz Spotting its digital renaissance, marketers at Unilever boosted the tips by having their research teams evaluate the claims and providing creators with the outcome data. Assertions that it diminished the sensation of spicy food on lips were validated. This was also the case for ideas it could extend fragrance and revive leather bags. Proposals that it might bleach teeth or extend lashes were refuted. The ‘Digital Ear’ Approach Print ads and broadcast spots would once have been the cornerstone of its marketing push. However, this online trend has persuaded leaders to ramp up funding for content creators. This monitoring of online platforms to inform business strategy has been termed “social listening”. The company's chief executive, recently appointed, has suggested it is aiming to spend 50% of its massive marketing spend on digital creator content. Shifting to Modern Engagement A leading Unilever executive, who is spearheading the social media effort, said the company was merely adjusting to novel methods of engaging audiences. She said participating on platforms “without dampening the fun” was paramount. “How do brands authentically become part of the conversation? This remains our core objective as brands, since the era of community gossip and discussing household products. “The trend is shifting from a mass communication approach, where we would just send out ads … Today, it's numerous dialogues, various groups. Changes in digital feeds means that these communities feel niche, yet they are vast. “Having your brand advocated by users, talked about by other people, that fosters reliability and pertinence. Content makers are key. We are expanding this endorsement system.” A Revolutionary Change in Media The strategy reflects dramatic transformations happening in audience habits, with younger consumers spending more time on social media platforms than traditional TV, print, or radio. This change is evidenced by drops in broadcast and newspaper ads. Within the United Kingdom, ad revenues for leading TV channels have fallen by more than £600m in real terms since 2019. The Creator Economy Boom This further signifies a merging of functions as large companies almost become production houses themselves, collaborating with hundreds of content creators to promote their goods. An industry expert from a leading agency said: “Obviously there’s a flow of audiences out of certain traditional media outlets and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print. “Numerous corporations inform us consumers have more faith in suggestions from the individuals they follow over traditional advertisements. It's an ongoing shift.” He added firms may also cut expenditures by focusing on influencers over expensive broadcast campaigns, which also enables easier content adjustment to gauge performance. This strategy is expanding. Marketing investment on digital creator partnerships is growing fourfold quicker than the broader media sector. Stateside, it has increased by over 100% since 2021 and is forecast to attain tens of billions in 2025. TV's Lasting Role Even with this transformation, experts said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse. She added: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I think there’s 100% a place for them.”